Terms of Use
Last Updated: May 21, 2025
Welcome to Kashtah, a marketplace platform that connects buyers with multiple trusted sellers. By using the Kashtah app, you agree to the terms outlined below.
1. Eligibility
You must be at least 13 years old to use the Kashtah platform. By creating an account or using the app, you confirm that you meet this requirement.
2. Payments
- All payments are processed securely through the Apple App Store or Google Play Store.
- Payments cover services such as:
- Wallet top-ups
- Subscription plans
- Advertisement purchases
- All payments are non-refundable. This applies to all transactions, including unused or canceled services.
- We do not offer partial or full refunds under any circumstances.
3. Wallet
- Funds added to your Kashtah Wallet are non-refundable and non-transferable.
- Wallet funds can only be used within the app for supported services.
4. Content Guidelines
- All content posted must be respectful, supportive, and relevant to the Kashtah community.
- Users must not post offensive, misleading, or harmful material.
- We reserve the right to remove any content at any time without prior notice.
- Repeated violations may result in suspension or termination of your account.
5. Objectionable Content
- Users are not allowed to share content that is offensive, abusive, or violates any applicable laws. We take content moderation seriously and will remove any objectionable content and permanently ban the offending user within 24 hours of a report.
6. Ads and Promotions
- Ads must be relevant to the Kashtah community (e.g., products, services, tools).
- We may reject or remove any ad that violates our standards, without refund.
7. Changes to Terms and Privacy Policy
We reserve the right to update these Terms and our Privacy Policy at any time without prior notice. Continued use of the app after changes are made constitutes your acceptance of the updated terms.
8. Contact Us
If you have questions about these Terms and Conditions, please contact us at connect@kashtah.ae.